Privacy Policy:

Fernbaby New Zealand is committed to protecting your privacy.

Fernbaby New Zealand does not sell, rent, or lease its customer lists to third parties. 

Fernbaby New Zealand only collects and uses your personal information to operate the Fernbaby new Zealand web site and deliver the products you have requested , Fernbaby New zealand may from time to time contact you about a particular Fernbaby product offering that may be of interest to you. 

Delivery time frame:

Fernbaby don't have an international delivery deadline.

However domestically upon receipt of order and once we have our courier company pick up the goods to be delivered Normal Delivery Times Are: 

2-3 Working Days - Auckland 

3-4 Working Days - North Island 

4-5 Working Days - South Island 

Please note these times are an indication only, at certain periods Fernbaby or courier companies may experience higher volumes in freight and therefore take a little longer. 

Cancellation /refund policy:

We are committed to exchanging  your goods within seven days, with proof of purchase, providing the goods are in the original condition. 

We do not have to provide a refund if you have  changed your mind about a particular purchase so please choose carefully.

All freight charges are to be met by the customer. 

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy and 

Currency of trade:

Our prices are quoted in New Zealand Dollars and your order will be transacted in this currency. If you credit card is issued outside New zealand then the charges shown on your credit card statement will be subject to currency exchange rates.